Cruise Direct Reviews

4.7

/5.0

45 customer reviews

93 %

reviewers recommend

Cruise Direct

Cruise Direct, known for its cruise bookings and travel packages, is rated 4.7 out of 5. The rating reflects how vacationers and cruise enthusiasts view their experience with Cruise Direct. Reviews of Cruise Direct are verified before publication.

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45 Reviews on Cruise Direct

by Becky N.

Sep 15, 2022

Margaret is out standing agent

Margaret did a superb Job helping me Booking me and my family a cruise for next March 2023. As an ex cruise agent myself for Avoya and my training I was impressed with her .Truly she does better than most cruise line direct . I hope I can Book with her our twice a year cruises . Margaret Salamat and you are special .

Andrew & Denise

by Laurie798

Sep 03, 2022

Juan is an absolute hero

Juan is an absolute hero. Proved it many time. Top class service!

by Gloria L.

Sep 01, 2022

Thalia helped me a lot

I was chatting with Thalia and she was really helpful. She also changed some wrong data I put into the cruise order.

by Vanessa865

Aug 08, 2022

Margarette was wonderful with helping…

Margarette was wonderful with helping with an additional 10% discount on my reservation that was previously booked. She provided kindness and expertise in getting the request done within 30 minutes! Amazing customer service!

by Eileen Hart

Aug 01, 2022

You don't know if you don't ask!

Booked a cruise March 2022, sailing March 2023 on Odyssey of the Seas. Saw cost of cruise had a price drop and Kris was able to match (better than I thought!) the RC website price, saving us a large amount. Made my day! Thank you Kris!

by Hall956

Jul 31, 2022

I booked a cruise that did not return…

I booked a cruise that did not return to its original port. My mistake. It was to be non-refundable. But, I realized my error within seconds, spoke to Kris from CruiseDirect, and he was able to successfully cancel the booking. It was excellent customer service. This was my first time with CruiseDirect. Because of Kris and the excellent customer service, I am reassured. I will now book from CruiseDirect without any qualms. Thank you!

by Julian Pierce

Jul 28, 2022

Juan is an amazing help

Juan is an amazing help, and pro cruise booker lol. He fulfilled every want on my next cruise, and helped me book my dream ship for much cheaper than what the Royal Caribbean website offered. If i recommend any agent it would be Juan.

by Diana618

Jul 28, 2022

Staff of Excellence - Margarette

I was having trouble to make a final payment online as cruisedirect did not reflect the correct balance amount to be paid. Margarette spend lots of time & effort with the cruiseline to resolve the problem, she even works beyond her shift to help me up. Margarette professionalism deserves a compliment here, hope she will continue to enhance her excellent service attitude which will raise the service level of CruiseDirect.

by Riley654

Jul 27, 2022

Juan and Shiela were a tremendous help…

Juan and Shiela were a tremendous help with getting my cruise reinstated when it was accidentally cancelled. They made sure I got my original reservation back and included some extras for the headache it caused. All of this was taken care of in a very timely manner also :)

by West221

Jul 24, 2022

On a middle of WE day (Sunday) I asked…

On a middle of WE day (Sunday) I asked Kris to look at my booking that seems to have dropped in price,,, in a matter of few minutes I received an updated booking bill reflecting the reduced price, good job Kris and CruiseDirect

Cruise Direct Q&A

Do we have to have the Covid Vaccine in order to go on a cruise.

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I am thinking of booking aq world cruise on Costa Cruises. My question is, does anyone know how they handle Trivia games with multiple nationalities

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Looking for a cruise deal for the month of November 2019 leaving from New Orleans, LA.

I got the best price from CD after shopping around but we warned I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again. I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!

by Madison N. - February 21, 2019

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is this a legit booking platform? everything about you reeks of scam.

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Can we book cruise on cruisedirect if we have home address in Europa

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